For its most recent edition, Claims ‘R’ Us magazine surveyed 3,467 risk managers across a number of industries. There were only two questions asked in the survey. Here are the questions, followed by the top ten answers to each of them:

Question 1: Does your claims software integrate with other data sources across your enterprise to centralize claims data?

  1. No.
  2. What?
  3. I don’t know.
  4. I’m new around here.
  5. Oops. My phone’s ringing.
  6. I’m sorry. I’m on break right now.
  7. Can I get back to you?
  8. My boss is on vacation.
  9. I just work here.
  10. Could you repeat the question?

Question 2: Does your claims software allow you to analyze incidents and claims by type and location to determine trends and better manage risk?

  1. No.
  2. What?
  3. I don’t know.
  4. I’m new around here.
  5. Oops. My phone’s ringing.
  6. I’m sorry. I’m on break right now.
  7. Can I get back to you?
  8. My boss is on vacation.
  9. I just work here.
  10. Could you repeat the question?
Our Analysis

We can’t say we’re terribly surprised by those survey results. Organizations typically operate in silos, even by default. The larger the organization, the greater the number of silos. The idea of software that can act as a hub or a platform for centralizing and aggregating data doesn’t occur to many people because they’re never compelled to think outside of or beyond their silos. I do my job. You do yours. We go home at the end of the day. We come back tomorrow and do it again.

But we think there’s a better way.

We think those silos can be nullified to a significant extent with claims software that serves as a hub for all of your claims information. The advantages are short-term and long. Most immediately, you’ll be able to overcome operational challenges with silo-busting management and workflow capabilities that let you organize financials, documents, notes, and notifications. Over the long haul, you’ll be able to run reports, identify loss trends and patterns, manage risk, and integrate data across your entire organization to better control your losses.

You’ll be able to turn trial and error into smile and error, with fewer and fewer errors all the time.