Streamline cargo and freight claims with real-time visibility and incident-based control
Cargo losses, damaged freight, theft, and delivery issues create operational friction and financial exposure across transportation organizations. Cloud Claims is purpose-built freight claims management software that gives teams the structure, speed, and visibility they need to manage claims with confidence.
Legacy systems and manual processes weren’t designed for the realities of modern transportation risk. Cloud Claims replaces fragmented workflows with an incident-based platform that brings clarity to even the most complex cargo and freight claims.
Effortlessly navigate a system designed with transportation, logistics, and shipping teams in mind.
Tie every claim back to the originating incident, shipment, or event to maintain a complete, auditable record.
Reduce delays by applying your business rules to automate task assignments, reminders, and approvals.
Cloud Claims is backed by more than 20 years of experience supporting self-insured organizations, TPAs, and specialty carriers operating in high-risk transportation environments. Our software adapts to your operation — not the other way around.
| Benefits | Cloud Claims Feature |
|---|---|
| Reveal trends by driver, motor carrier, product, etc. | History for drivers, fleet, and other transportation modes are linked together for easy reporting |
| Online, 24/7 receipt of claims | Receive new incident/accident reports from any smartphone or device |
| Streamline complex losses | Track multiple claims per incident and organize documents, notes, and follow-up actions for each |
| Handle multiple loss types in one system | Incident-based platform manages cargo claims in addition to vehicle, injury, and safety claims |
| Eliminate redundant data entry | Integration with driver, fleet, and safety systems leverages data already managed in other databases |
Cloud Claims simplifies every step of cargo and property claims management, from first notice of an incident to final resolution. Protect shipper and customer property while reducing liability through a cloud-based platform with comprehensive visibility for improved decision-making.
Connect multiple claims to a single shipment or event with notice of loss from the field.
Unlimited user-defined data points to match organizational-specific requirements.
Capture VINs, license plates, trailers, BOL info, road types, street conditions, and vehicle actions.
Comprehensive reporting, including loss runs, claim aging, carrier performance, and recovery tracking.
Rules-based reserve and payment approvals to support cargo and liability loss.
Track your vehicles directly in Cloud Claims or link to your fleet management system.
Cloud Claims supports a wide range of cargo and freight claim types, including damaged goods, shortages, theft, temperature excursions, delivery delays, and carrier liability claims. The platform is fully configurable to align with your transportation network and risk profile.
An incident-first approach ensures all claims related to a shipment or event are connected from day one. This eliminates duplicate entry, improves data accuracy, strengthens documentation, and delivers clearer insight into loss drivers to support faster resolution and better recovery.
Yes. Cloud Claims integrates with transportation management systems, HR management systems, and other business platforms to create a seamless flow of information and reduce manual work across your transportation organization.
Have questions or want to explore how Cloud Claims can strengthen your cargo claims process? Our team is ready to help you identify the right approach for your operation
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