Manage warranty and liability claims with confidence, visibility, and control
Product defects, warranty issues, and liability claims don’t just impact customers — they put brand reputation, compliance, and profitability at risk. With Cloud Claims’ real-time insight and configurable workflows, your team stays in control of every claim and every outcome.
Product liability and warranty claims require streamlined intake, accuracy, and documentation. Cloud Claims replaces manual tracking and rigid legacy platforms with a modern claim management system designed to handle high volumes, complex rules, and evolving business requirements.
Work from a single, intuitive interface that simplifies claim intake, investigation, and resolution for liability and warranty teams.
Connect claims, liability exposure, warranty verification, repairs, replacements, and recoveries back to the originating product incident.
Apply your business rules and implement customizable triggers to reduce delays and manual effort.
With more than 20 years of experience managing liability exposure, Cloud Claims combines intuitive technology with responsive support to reduce leakage across warranty and product liability programs.
| Benefits | Cloud Claims Feature |
|---|---|
| Spot trends and outliers to address product issues | Real-time dashboard and reporting on specific products and causes |
| Avoid breach of warranty | Track all environmental conditions and usage details |
| Stay on top of litigation | Reminders, workflow rules, and litigation tracking |
| Provide first-class customer service | Use policies to quickly identify and resolve covered claims |
| Online, 24/7 receipt of claims | Customers can submit new claims from any smartphone or web-enabled device |
| Greater team visibility & collaboration | Alert stakeholders of incidents and keep everyone informed with dashboards and automated reports |
Cloud Claims simplifies end-to-end product liability claim management and warranty workflows. From first notice of defect through resolution, our incident-based foundation ensures every product event is captured and connected.
Unlimited user-defined data points to align with product lines, coverage terms, and regulatory needs.
Track history by product, verify policies and coverage, and follow litigation and legal case details.
Robust reporting including claim volume, severity, aging, trend analysis, and loss runs.
Rules-based reserve to support warranty costs, repairs, replacements, and settlements.
Build a complete audit trail capturing every data change by user, date, and time.
Link multiple claims to a single event.
Cloud Claims supports product defect claims, recall-related incidents, product liability claims, mass torts, manufacturer warranties, and extended warranties. The platform is fully configurable to align with your products, policies, and risk profile.
Starting with the product incident ensures all related claims are connected from the beginning. This reduces duplicate entry, improves data accuracy, strengthens documentation, and provides clearer insight into recurring defects and liability drivers.
Yes. Cloud Claims integrates with ERP, compliance, and other business systems to streamline data flow, reduce manual work, and improve consistency across warranty and liability processes.
Ready to explore how Cloud Claims can transform your product liability and warranty claims program? Our team is here to help you discover the perfect fit for your organization.
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