Claims Flexibility

Safety First

We were doing some reading about claims in the transportation industry the other day because … well … because that’s what we do. During our reading, we happened to find a post on the website of HUB International. It was called, “Disruption Steers Fleet Operators Into 2021”. The post was full of sound insight and advice. But this, in particular, caught our eye:

Safety scores … contribute to runaway insurance costs. And yet, the coronavirus pandemic has disrupted transportation in every way, shifting assets and supply chains, altering routes, impacting regulations and advancing the industry’s need for comprehensive technology solutions … Safety scores historically rest on the individual risk characteristics of each fleet and their loss experience.


Our earliest claims experience (no pun intended) was in the transportation industry. That’s why we recognized the importance of including transportation data capture in Cloud Claims. Cloud Claims captures environmental conditions (weather, visibility, surface conditions, and more). It captures vehicle-specific information (what the vehicle was doing at the time of the accident, what kind of road it was on, whether it was on a grade, and more). In short, it enables our transportation industry customers to detect trends in the data and to identify the factors that contribute to losses. That doesn’t require customization. It comes in the box (so to speak) and helps improve safety scores from Day One.

Nothing to Chance

Cloud Claims also provides complete accident histories for drivers at a glance. Because Cloud Claims uses an incident-based approach, near misses can be identified as readily as claims that resulted in hard costs. That enables the identification of drivers who constitute accidents waiting to happen. And the Global Search feature in Cloud Claims provides ready access to claims details, making it easier for infrequent users of the system — brokers and/or other claims advocates — to get the information they need without any formal training.


Safety scores and liability trends shouldn’t be second thoughts. Your business — and your drivers — are too valuable to be put at that kind of risk.