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Call 1-800-CHAT-BOT

The current issue of Claims Magazine contains an article called, “How Chatbots are Revolutionizing the Insurance Industry”. The article said this, in part: Chatbots are available 24/7 /365 and don’t take vacations, sick days or personal time. Nor do they draw salaries or require matching benefit programs or resources dedicated to resolving interpersonal disputes, issues regarding advancement and promotions or office space. […]

A Tale of Two Trucks

We have a number of clients in the transportation industry. Given the number of claims to which trucks and truck drivers are susceptible, we’re always eager to help our clients manage, track, and settle their claims as quickly and efficiently as possible. Two of our client companies — Long Haul Cowboys, Inc. and Big Rigs […]


No. The title of this post isn’t a typo. It occurred to us as we were thinking about crowdfunding, which Wikipedia defines like this: Crowdfunding is the practice of funding a project or venture by raising money from a large number of people … typically via the Internet. Then we thought about the time, the […]

A Happy Customer is a Repeat Customer

Regardless of the business you’re in — insurance, transportation, construction, hospitality, carwashes, municipal government, or any other — the last thing you want and the thing you can least afford is an unhappy customer. And if you’ve been in any kind of business for a while, you likely know it costs significantly more to acquire […]

Don’t Let Your Carwash Take a Bath

As much as anything else, the car care business is a customer-satisfaction business. No satisfaction, no customers. As a result, car care business owners can incur liability claims for any number of reasons (premises liability, property damage, personal injury, the conduct of others acting on your behalf, and more) from any number of incidents. That’s why […]

We Have the Net

An article ran in the April edition of Best’s Review entitled, “Risk Managers Walk a Tightrope as COVID-19 Challenges Remain”. The summary under the title says this, “Risk managers say they’re seeing their roles evolve as the old work environment undergoes profound change.” And the article says this, in part: In the age of COVID-19, […]

Cyber Liability

We recently read an article on Syncro entitled, “4 Changes You Need to Be Aware of in the Cyber Liability Insurance Industry”. This jumped off the screen and whacked us in the noggin: Companies applying for cybersecurity liability insurance can expect to have more digital hoops to jump through before they’ll be approved … a […]

A Tale of Two Cities

Since A Tale of Two Cities, the 1859 novel by Charles Dickens, is in the public domain, we borrowed the title for this post. Unlike the novel, which takes place in London and Paris, our story takes place in Baked, Alaska. We called Albert Murfwhiffle, the municipal risk manager for the city of Baked, after hearing […]

How High is High Tech?

In September of last year, McKinsey & Company published a report called, How top tech trends will transform insurance. This excerpt about claims technology caught our eye: Technology trends have the potential to materially change some of the underlying inputs of insurance products and core functions … [allowing] carriers to more effectively manage risk and make […]

A Tale of Two Restaurants

“It was the best of times, it was the worst of times.” If you’re not familiar with the Charles Dickens novel, A Tale of Two Cities, you might not have recognized its opening line. But whether you’ve read the novel or not, there must have been times in your life, perhaps your working life, in […]