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That’s Spooky

Given the fact that it’s Halloween, we probably shouldn’t be surprised that we came across a blog the other day called, Insurance Nightmares. Nope. Not making that up. To be more specific, the purpose of Insurance Nightmares is to write about insurance claims. And to be even more specific than that, the purpose is to […]

Subrogation: Cutting Through the Weeds: Part Two

In the first post in this series, we discussed potential claims that might be subrogated in various lines of business. This time around, we’ll take a more general view of subrogation and the importance of managing the intricacies of subrogated claims. Recently, PropertyCasualty360 published an article entitled, “Why subrogation is more than a final box to […]

Clean Up on Aisle Five

Supermarkets are often hard to insure. There are at least three reasons for that: First, the number of coverages they need can be daunting. Second, the number of employees (workers compensation) and customers (general liability) that have to be covered can be even more daunting. Third and most important, the sheer number of claims they […]

Subrogation: Cutting Through the Weeds

You can tell you’re really deep in the claims weeds when you start thinking about subrogation. Since we are deep in the claims weeds, we have to think about it. To put it simply, just in case you’re not deep in the claims weeds, subrogation refers to an insurance company’s seeking reimbursement for the costs of […]

Curiouser and Curiouser

`Curiouser and curiouser!’ cried Alice (she was so much surprised, that for the moment she quite forgot how to speak good English). We thought of that line from Alice’s Adventures in Wonderland when we read a recent article in PropertyCasualty360. The article — “Mitigating risk & reducing employee claims for commercial clients” — said this, in […]

Call 1-800-CHAT-BOT

The current issue of Claims Magazine contains an article called, “How Chatbots are Revolutionizing the Insurance Industry”. The article said this, in part: Chatbots are available 24/7 /365 and don’t take vacations, sick days or personal time. Nor do they draw salaries or require matching benefit programs or resources dedicated to resolving interpersonal disputes, issues regarding advancement and promotions or office space. […]

A Tale of Two Trucks

We have a number of clients in the transportation industry. Given the number of claims to which trucks and truck drivers are susceptible, we’re always eager to help our clients manage, track, and settle their claims as quickly and efficiently as possible. Two of our client companies — Long Haul Cowboys, Inc. and Big Rigs […]

Cloudfunding

No. The title of this post isn’t a typo. It occurred to us as we were thinking about crowdfunding, which Wikipedia defines like this: Crowdfunding is the practice of funding a project or venture by raising money from a large number of people … typically via the Internet. Then we thought about the time, the […]

A Happy Customer is a Repeat Customer

Regardless of the business you’re in — insurance, transportation, construction, hospitality, carwashes, municipal government, or any other — the last thing you want and the thing you can least afford is an unhappy customer. And if you’ve been in any kind of business for a while, you likely know it costs significantly more to acquire […]

Don’t Let Your Carwash Take a Bath

As much as anything else, the car care business is a customer-satisfaction business. No satisfaction, no customers. As a result, car care business owners can incur liability claims for any number of reasons (premises liability, property damage, personal injury, the conduct of others acting on your behalf, and more) from any number of incidents. That’s why […]