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A Happy Customer is a Repeat Customer

Regardless of the business you’re in — insurance, transportation, construction, hospitality, carwashes, municipal government, or any other — the last thing you want and the thing you can least afford is an unhappy customer. And if you’ve been in any kind of business for a while, you likely know it costs significantly more to acquire […]

Don’t Let Your Carwash Take a Bath

As much as anything else, the car care business is a customer-satisfaction business. No satisfaction, no customers. As a result, car care business owners can incur liability claims for any number of reasons (premises liability, property damage, personal injury, the conduct of others acting on your behalf, and more) from any number of incidents. That’s why […]

We Have the Net

An article ran in the April edition of Best’s Review entitled, “Risk Managers Walk a Tightrope as COVID-19 Challenges Remain”. The summary under the title says this, “Risk managers say they’re seeing their roles evolve as the old work environment undergoes profound change.” And the article says this, in part: In the age of COVID-19, […]

Cyber Liability

We recently read an article on Syncro entitled, “4 Changes You Need to Be Aware of in the Cyber Liability Insurance Industry”. This jumped off the screen and whacked us in the noggin: Companies applying for cybersecurity liability insurance can expect to have more digital hoops to jump through before they’ll be approved … a […]

A Tale of Two Cities

Since A Tale of Two Cities, the 1859 novel by Charles Dickens, is in the public domain, we borrowed the title for this post. Unlike the novel, which takes place in London and Paris, our story takes place in Baked, Alaska. We called Albert Murfwhiffle, the municipal risk manager for the city of Baked, after hearing […]

How High is High Tech?

In September of last year, McKinsey & Company published a report called, How top tech trends will transform insurance. This excerpt about claims technology caught our eye: Technology trends have the potential to materially change some of the underlying inputs of insurance products and core functions … [allowing] carriers to more effectively manage risk and make […]

A Tale of Two Restaurants

“It was the best of times, it was the worst of times.” If you’re not familiar with the Charles Dickens novel, A Tale of Two Cities, you might not have recognized its opening line. But whether you’ve read the novel or not, there must have been times in your life, perhaps your working life, in […]

International Pi Day

In case you’re not aware, today is International Pi (π) Day, March 14 or 3.14. The day is named in honor of Arnaldo Pi, the inventor of mathematics, who realized if he calculated the ratio of the circumference of a circle to its diameter, he’d come up with 3.14. He also realized its decimal representation […]

Who Knew: Part Two

In an earlier post, we wrote about the ways in which companies go about reporting the incidents that spawn claims. And we recounted a conversation we’d had with a prospect on the subject of that reporting. We recalled that post and that conversation in a more recent exchanges with another prospect. That made us think […]

It’s 2022. Do You Know Where Your Claims Managers Are?

A popular introduction to local news used to ask, “It’s 10 o’clock. Do you know where your children are?” Along the same lines, many companies in industries as diverse as insurance, transportation, construction, local governments, TPAs, self-insured groups, and restaurants are wondering where their claims managers and risk managers are. They might be in the […]