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It starts with what seems like a simple request on a Wednesday morning. A senior leader needs visibility into a specific category of claims — by location, over a 12-month period, segmented by type. “Can we get that by the end of the week?” they ask. But for the claims manager, it’s not that simple. […]
In medium- and high-risk industries like construction, logistics, and retail, businesses are feeling the squeeze of rising claims costs. It’s not just an operational headache and a financial threat; there’s a real human cost, as well. For context, recent data shows self-insured businesses and insurance providers are seeing more workers’ compensation claims, higher liability risks, […]
Sometimes the difference between workplace safety and disaster is less than an eighth of an inch — easy to miss, unless you have the right insight. Consider a U.S. manufacturing company, where over the course of two months, three employees slipped and fell or almost fell near a finishing station. The good news is that […]
An incident-based approach to claims and risk management helps self-insured businesses get ahead and stay ahead by tracking incidents from the start and capturing critical data that may be lost in traditional systems. These insights can help prevent future losses and create a safer work environment for everyone. The problem with traditional claims-focused systems Traditional […]
When a key employee retires or leaves, the natural reaction is to brace for impact. But panic doesn’t usually solve much, and in fact, these transitions can be perfect opportunities to modernize, simplify, and future-proof your operations: Assess the processes heavily reliant on the departing employee’s knowledge, identify areas for automation or system upgrades, and […]
Case study: Inspector Claim Management (ICM) Overview Founded in 2019 by Michael Lang and Joseph Denneler, Esq., Inspector Claim Management (ICM) specializes in providing claims- and risk-management services to home inspectors and other real-estate professionals. With a focus on helping their clients navigate insurance challenges and mitigate risks, ICM quickly established itself as a leader […]
The role of employers and claimants in the claims process is important, and it begins with the first notice of loss (FNOL). The FNOL is the first content that initiates the insurance claim process. It is the moment the claimant notifies an employer about any damage, loss or injury, before the employer can respond to […]
Claims processing involves a series of steps and coordination between multiple parties from the first notice of loss (FNOL) to claim closure. Many challenges can arise throughout this process that can impact decision-making and cause delays. For example, a lack of access to real-time data can lead to an inaccurate incident report, which can delay […]
On October 11, 2023, the Centers for Medicare and Medicaid Services (CMS) published the long-awaited final rule stating how and when the agency will impose penalties when responsible reporting entities (RREs) fail to comply with Section 111 of the Medicare, Medicaid, and SCHIP Extension Act (MMSEA). The final rule will be applicable on October 11, 2024, and the earliest CMS will […]
Has your organization recognized a need to shift from manual processes? Are you interested in streamlining incident reporting, risk management and claims processing? You may be considering investing in a risk management information system (RMIS). An RMIS consolidates all data related to claims, incidents and insurance policies and stores it in a centralized location. It […]
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