`Curiouser and curiouser!’ cried Alice (she was so much surprised, that for the moment she quite forgot how to speak good English).
We thought of that line from Alice’s Adventures in Wonderland when we read a recent article in PropertyCasualty360. The article — “Mitigating risk & reducing employee claims for commercial clients” — said this, in part:
As employers continue to struggle with managing remote versus in-person employee working conditions around the United States, it is expected that employee practices liability insurance (EPLI) claims will continue to rise. In fact, data from the Equal Employment Opportunity Commission (EEOC) shows that EPLI claims have increased every year since 2003. EPLI claims include any employment-related claims such as wrongful termination, discrimination, workplace harassment and retaliation.
That citation appears to employ the logical fallacy of false cause. The assertion seems to be (A) managing remote versus in-person employee working conditions will (B) cause EPLI claims to rise. But if EPLI claims have increased every year since 2003, then A is not necessarily the cause of B.
One More Thing
The article also says this:
Some degree of risk is unavoidable for businesses, but ignoring that risk increases the volatility of outcomes and potential damage. Sixty-five percent of founders admit that risk is an inherent part of business and is necessary to grow.
The first sentence is simply and logically true. The second sentence is shocking in that only 65 percent of founders admit to the reality of risk. (And we wonder why tort lawyers are overburdened.)
Manage Claims With Cloud Claims
All of that musing about philosophy and logic notwithstanding, one thing remains universally true: Claims — EPLI and otherwise — have to be managed. And a SaaS platform that automates workflow and operationalizes risk mitigation by enabling users to identify — and thereby mitigate — claims and risk trends by type is a good place to start. After that, if you can find a SaaS platform that also also tracks salvage, recoveries, subrogation, various parties to incidents, claims by type, vehicles, road conditions, types of injuries, wage details, and more — with customizable tags and drop-downs — buy it.
Anything else would even make Alice wonder.