A Happy Customer is a Repeat Customer
Regardless of the business you’re in — insurance, transportation, construction, hospitality, carwashes, municipal government, or…
3 years ago
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Don’t Let Your Carwash Take a Bath
As much as anything else, the car care business is a customer-satisfaction business. No satisfaction,…
3 years ago
We Have the Net
An article ran in the April edition of Best’s Review entitled, "Risk Managers Walk a…
3 years ago
A Tale of Two Cities
Since A Tale of Two Cities, the 1859 novel by Charles Dickens, is in the public…
3 years ago
How High is High Tech?
In September of last year, McKinsey & Company published a report called, How top tech trends…
3 years ago
A Tale of Two Restaurants
"It was the best of times, it was the worst of times." If you’re not…
3 years ago
International Pi Day
In case you’re not aware, today is International Pi (π) Day, March 14 or 3.14.…
3 years ago
Who Knew: Part Two
In an earlier post, we wrote about the ways in which companies go about reporting…
3 years ago
It’s 2022. Do You Know Where Your Claims Managers Are?
A popular introduction to local news used to ask, “It’s 10 o’clock. Do you know…
3 years ago