Don’t panic: How to mitigate risk when (or before) you lose a claims manager

When a key employee retires or leaves, the natural reaction is to brace for impact.…

Simplified claims management from startup to scale

Case study: Inspector Claim Management (ICM) Overview Founded in 2019 by Michael Lang and Joseph…

3 lessons from 20+ years of building software

By Paul McLaughlin   I like to joke that I've never had a “real job”…

Why Excel Is Not a Suitable Claims Policy Management System

Many organizations use Excel as a claims management solution. Consider that over 1.3 million companies worldwide use…

Top 5 Obstacles to First Notice of Loss Reporting and What You Can Do About It

The role of employers and claimants in the claims process is important, and it begins…

5 Ways to Optimize Claims Processing

Claims processing involves a series of steps and coordination between multiple parties from the first…

What You Need to Know About MMSEA’s Civil Monetary Penalties for Section 111 Reporting

On October 11, 2023, the Centers for Medicare and Medicaid Services (CMS) published the long-awaited final…

10 Factors to Consider When Investing in an RMIS

Has your organization recognized a need to shift from manual processes? Are you interested in…

How Cloud Technology Is Transforming Claims Processing

Cloud computing refers to services delivered via the internet rather than on-site hardware or software.…

6 Key Performance Indicators in the Claims Process

Key performance indicators (KPIs) are metrics used to evaluate and benchmark performance. Their purpose is…